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International SOS Unveils AI-supported Assistance Capabilities to Advance Travel Risk and Critical Event Management

International SOS, the global leader in security and health risk services, has announced a new integration of cutting-edge AI capabilities within its risk management platform. This will drive efficiencies and speed critical to safeguarding workforces and protecting business continuity in today’s complex risk landscape.

AI-supported Medical Assistance Capabilities to Advance Travel Risk and Critical Event Management

As a next step in leveraging advanced AI, International SOS has implemented a new feature that will enable customers to instantly receive custom-drafted travel guidance and actionable insights tailored precisely to an individual user’s needs. The system uses leading generative AI models; all responses are drawn from International SOS’s world-leading proprietary knowledge base, including intelligence and analysis from the Group’s unrivalled global network of boots-on-the-ground resources.

Giles Hill, Head of Global Security Services, at International SOS, commented, "Harnessing AI alongside expert-verified intelligence marks a new chapter in the dynamic evolution of our security and risk management services. By combining trusted data with a bespoke AI-enabled application, human and artificial intelligence seamlessly support real-time decision-making in an increasingly unpredictable world. We’re excited to be working with our clients to ensure our advancements are aligned with their needs and look forward to showcasing this innovation at GSX in September."

International SOS will debut its new AI-powered solution at GSX 2025 in New Orleans, Louisiana (September 29 – October 1), featuring live demonstrations at Booth #2938 and expert-led sessions exploring how safety-first innovation and emerging technologies are reshaping the future of risk management. Reserve a meeting with us to be among the first to try the new service.

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