Global medical assistance specialist, AP Companies, has announced the establishment of a new strategic base in the City of London. This move is designed to strengthen relationships with its existing partners and to spearhead future growth across the general insurance, London, and Lloyd’s markets.

The decision to open a London office is a deliberate strategic move designed to embed AP Companies within the epicenter of the global insurance industry, rather than simply a physical expansion. This presence in the City provides direct access to key decision-makers and market-shapers, enabling the company to enhance its service delivery and strategic alignment.

Reliance General Insurance (RGICL), a prominent Indian insurer, and Mayfair We Care, a UK-based global health benefits administrator, announce a new strategic partnership. This three-year agreement is designed to provide RGICL policyholders with borderless, comprehensive healthcare and emergency assistance while traveling or residing abroad. Mayfair will manage a 24x7 multilingual Alarm Centre to serve as a single point of contact for a wide range of services, including cashless claims support, medical referrals, emergency evacuation, and travel-related assistance like lost document aid and interpreter referrals. The partnership aims to enhance customer value by ensuring globally accessible and reliable support, reflecting a commitment to customer-centric solutions in the insurance industry.

Roy Medical Assistance (RMA), an international leader in healthcare solutions, today announced the official launch of its comprehensive international medical assistance and Third-Party Administrator (TPA) services in Bahrain. This strategic expansion significantly enhances the company's operational footprint and solidifies its position as a key service provider in the Middle East.

Compass Point Assist today announced the launch of Compass Shield, a pioneering membership service designed to close the critical gap between traditional insurance cover and real-world risk management.

By combining financial protection with intelligence and operational response, Compass Shield shifts the model from reactive to proactive. Members receive access to a dynamically maintained risk map, tailored destination-specific guidance before travel, and real-time monitoring of political instability, extreme weather, and medical threats.

AP Companies, a leading global medical assistance provider announced the opening of its new City of London office. Strategically located in the heart of the world's premier insurance market, this move underscores AP Companies' commitment to deepening relationships with existing clients and enhancing accessibility for potential partners across the London insurance sector.

Building on an already established medical assistance service coverage area in Asia and the Middle East, Roy Medical Assistance is the go-to partner for medical assistance, cost containment, international TPA and case monitoring in the region.

Jennifer Milton, Founder and CEO of Compass Point Assist, brings over a decade of hands-on experience in medical and travel assistance, with a strong focus on crisis response, healthcare coordination, and complex claims management. Based in Germany, Jennifer leads international operations with a deep understanding of the DACH region and global mobility challenges.

Compass Point Assist, a leading provider of travel and medical assistance solutions in the DACH region, are excited to announce tailor made telemedicine services for travellers across the region, powered by Compass Point Assist Partners Abi and HealthKey

Compass Point Assist CEO Jennifer Milton told iPMI Global, “We believe access to care should travel with you. By launching this service, we’re removing barriers for travellers across the DACH region - whether they’re navigating unfamiliar healthcare systems or just need quick, local support. It’s fast, it’s secure, and most importantly, it’s human."

AP is pleased to announce the appointment of Lizzie as Project and Sales Manager, Development and Cooperation Worldwide.

With over 12 years of experience in the Assistance sector, Lizzie brings a strong background in insurance, risk management, and international cooperation.

In this Exclusive In Focus Assistance Article, Marie-Louise Elhabre, CEO at AXA Partners explores the digital revolution in the global assistance market.

The digital revolution, propelled by Artificial Intelligence, is reshaping all sectors, including assistance which enables us to reconsider our ecosystems, company organizations and responsibilities. We are also witnessing evolving lifestyles, consumer expectations and needs. While it's crucial to leverage the possibilities of technological advancements to answer to these changing needs, we must not overlook the pivotal role of the human warmth, particularly in emergency situations, where human intervention is essential, especially within the assistance sector.