Navigating the Medical and Travel Assistance Market in DACH
- Written by: iPMI Global
In this iPMI Global Round Table Forum, Compass Point Assist, Cooper Gay, BringOff Assistance, and GAMTI share their backgrounds and the services their companies provide, ranging from emergency medical repatriations to travel insurance solutions and specialized aeromedical transports. They address common traveler types, the challenges and opportunities of increasing tourism, and the complexities of medical evacuations in areas popular for winter sports. Furthermore, the discussion highlights the benefits of technology like telemedicine in remote locations and contrasts the public and private healthcare systems within the DACH region, emphasizing the importance of local expertise and robust networks.
Round Table Executives
- Jennifer Milton, Compass Point Assist
- Marvin Schilling, Cooper Gay
- Sabine Radun, BringOff Assistance
- Claudia Schmiedhuber, GAMTI
“While the DACH region is known for its high-quality healthcare, challenges persist, including a fragmented hospital landscape with limited private facilities familiar with international assistance workflows, difficulties with direct payments or guarantees of payment, and a shortage of personnel with international assistance or air ambulance experience. Language barriers and a conservative approach to change can also slow operational improvements. The region attracts a diverse mix of travellers, including leisure tourists, business travelers, expatriates, medical tourists, and digital nomads, with strong seasonal variations, particularly for winter sports. The market is served by various companies and individuals, including Compass Point Assist, Cooper Gay, BringOff Assistance and GAMTI (Global Assistance & Medical Transport Institute) These entities provide comprehensive services such as 24/7 medical triage, coordination of ground and air ambulance services, medical repatriations, telemedicine, and support with documentation and billing.” Christopher Knight, CEO, iPMI Global.
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