AXA - Global Healthcare Launches Holistic All-In-One App To Manage Health And Wellbeing From Your Phone

AXA Global Healthcare is continuing its innovation journey by expanding into the wellbeing space with the launch of its new all-in-one digital solution. The AXA - Global Healthcare app integrates healthcare, insurance, and personalised wellbeing features¹, to help members effortlessly manage their health journey all in one place.

As part of AXA’s commitment to proactive healthcare and exceptional customer experience, this app combines essential health insurance services, such as access to key policy documents and claims management, with virtual care services and bespoke wellbeing features. The AXA-Global Healthcare app is designed to support both physical and mental wellbeing through an “all-in-one" seamless experience in people’s pockets.

Launching in English and French with further language options planned for 2025, the app’s features are included within the policy cover² and provides members with: 

Virtual Care* 

• Unlimited real-time access 24/7 to over 450 qualified doctors worldwide on the phone or by video chat through the Virtual Doctor service. In a range of language choices.  
• Appointments with a psychologist over the phone or by video call from anywhere in the world for up to 6 sessions through the Mind Health service⁴ 
• An independent second medical opinion on their diagnosis and treatment plan from more than 50,000 medical experts around the globe using the Second Medical Opinion service⁵. 
• Multilingual service, available in 20+ languages. 

Wellbeing** 

• Tools to set and track personalised wellbeing goals focused on mind health, physical activity and weight management. 
• Track fitness progress, nutrition and synchronise wearable devices with the app.  
• A wealth of wellbeing content aimed at reducing stress, improving sleep, and supporting mental wellbeing. 

Insurance 

• Access to a global network of over 1.9 million providers, which can be searched by location, speciality or even a specific health condition6 
• The ability to authorise new treatments, submit invoices or manage and track claims  
• A view of their remaining policy limits, insurance cover and policy information  
• Access all their key documents, digital membership card and policy handbooks  
• Real-time support with a customer service agent via Live Chat7 or send a message securely.  

The app will also be accompanied by a new and updated desktop portal, allowing members to access the Insurance and Virtual Care services from their personal computers. "Healthcare without borders" is the hallmark of the new companion app and rings true within the numerous features aimed at helping members access and navigate healthcare anywhere in the world.  

Xavier Lestrade, CEO of AXA - Global Healthcare, comments: "The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space. AXA-Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing.  

We are committed to offering our customers advanced tools that not only streamline healthcare management but also support their physical and mental wellbeing. The app integrates access to policy documents, claims, and virtual care services but also to personalised wellbeing services which have been carefully curated in order to support people’s health and wellness no matter where they are in the world. 

At AXA-Global Healthcare, we are dedicated to putting customers’ needs and wellbeing first and protecting their life journeys by making global healthcare more accessible, seamless and holistic."  

The app launched in December 2024 to selected clients with a phased roll-out planned for 2025, marking a significant step forward in AXA - Global Healthcare’s mission to transform global health insurance and deliver unparalleled services and support to its members worldwide. 

* The services in the wellbeing section have been selected by The CareVoice Limited. Details of who they are, and the services provided can be found in the app Terms and Conditions. Wellbeing services are not intended to replace medical advice or treatment. 

Please note your Virtual Care services are provided by Teladoc Health 

1Personalisation of wellbeing functionality is based on user input and does not utilise a member's medical data. 
2Services in the app will differ depending on plan type 
3Appointments are subject to availability. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the call back service. You won't be charged if you request a call back using the app or online portal. Telephone appointments are available 24/7/365 and call backs are typically within 24 hours. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 08:00 and 00:00 UK time, Monday to Friday. 

 4Mind Health psychologist appointments are available in English and Spanish between Monday and Friday, 09.00 to 21.00 (UK time). If you are calling from the UAE, appointments are available in Arabic, English and French between Saturday to Thursday, 09.00 to 20.00, and Friday 09.00 to 17.00 (UAE time). The service provides access to six sessions with a psychologist, per mind health concern, per policy year. 

5Figures provided by Teladoc Health, 2024 

6Based on treatment providers in the AXA Select network worldwide, as of June 2024 

7 Live chat available Monday to Friday 9:00-17:00 (GMT)